Refund policy

Refund & Return Policy

At Furniture and More, we want you to be completely satisfied with your purchase. If for any reason you are not happy, please get in touch and we will do our best to help.

1. Return Period

We have a 14-day return policy. You have 14 days after receiving your item to request a return. This is in line with your rights under EU and Irish consumer law.

2. Return Eligibility

To be eligible for a return, your item must be:

In the same condition as when you received it — unused and undamaged

In its original packaging where possible

Accompanied by proof of purchase (receipt or order confirmation)

To start a return, contact us at furnituremoredublin@gmail.com or call 087 716 01 65. Items sent back without first requesting a return will not be accepted.

Returns must be sent to:

Unit 19 Cookstown Enterprise Park, Old Belgard Road, Tallaght, Dublin 24, D24 VX53, Ireland

3. Damages and Faulty Items

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately with:

Your order number

A description of the issue

Clear photographs of the damage

We will evaluate the issue and work to resolve it as quickly as possible.

4. Exceptions — Non-Returnable Items

The following items cannot be returned unless they arrive damaged or faulty:

Mattresses that have been removed from vacuum packaging and used — for hygiene reasons, once the seal is broken and the mattress has been slept on, it cannot be returned

Custom-made or made-to-order items — including items ordered in a specific size, colour, or fabric not held in standard stock

Assembled furniture that shows signs of use or installation

Items without original packaging where packaging is required for safe return transport

5. Return Shipping Costs

The cost of return shipping is the responsibility of the customer. We strongly recommend using a tracked and insured service, as we cannot accept responsibility for items lost or damaged in transit.

6. Exchanges

The fastest way to exchange an item is to return the original item and place a new order once the return is accepted. Exchanges are subject to stock availability.

7. Refunds

Once we receive and inspect your return, we will notify you by email. If approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank to process the payment.

If more than 15 business days have passed since your return was approved, please contact us at furnituremoredublin@gmail.com.

8. Contact Us

Email: furnituremoredublin@gmail.com

Phone: 087 716 01 65

Address: Unit 19 Cookstown Enterprise Park, Tallaght, Dublin 24, D24 VX53, Ireland

Opening Hours: Monday, Wednesday, Friday, Saturday: 12:30 – 16:00